Privacy Policy

At Auboway, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when visiting or making a purchase through our website.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

To provide our products and services, we may collect certain information that you voluntarily provide when interacting with our website.

This information may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment-related information

  • Order history

  • Customer service communications

We may also automatically collect limited technical information when you browse our website, including:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and similar technologies

We collect only the information reasonably necessary to operate our business, process orders, improve customer experience, and provide support.

We do not collect personal information as the primary purpose of operating our website.

How We Use Your Information

Your information may be used for purposes including:

  • Processing and fulfilling orders

  • Providing customer support

  • Communicating about your purchases

  • Verifying transactions

  • Preventing fraud and unauthorized activity

  • Improving website performance and user experience

  • Meeting legal and regulatory obligations

We use personal information only for legitimate business purposes and in accordance with applicable laws.

Payment Security

Protecting your payment information is extremely important to us.

Our website uses SSL (Secure Socket Layer) encryption technology to help safeguard data transmitted between your browser and our website.

When you submit sensitive information, including payment details, the data is transmitted through encrypted and secure connections designed to reduce the risk of unauthorized access.

Payment transactions may also be processed through trusted third-party payment providers that maintain their own security and compliance standards.

We do not store complete credit card information on our servers unless required for legitimate operational purposes and permitted by applicable laws.

Website Security

We maintain reasonable technical, administrative, and physical safeguards to help protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

While no internet transmission or storage system can be guaranteed to be completely secure, we continuously take commercially reasonable measures to protect customer information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and enhance user experience.

Cookies may help us:

  • Remember customer preferences

  • Maintain shopping cart functionality

  • Analyze website performance

  • Improve navigation and usability

Most web browsers allow users to manage or disable cookies through browser settings.

Disabling cookies may affect certain website features.

Information Sharing

We do not sell, rent, trade, or otherwise transfer your personal contact information to third parties for their independent marketing purposes.

We may share limited information only when necessary to operate our business, including:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Customer support service providers

  • Legal or regulatory authorities when required by law

Any service provider receiving information is expected to use it only for authorized business purposes.

Advertising and Marketing

We respect your privacy and your control over personal information.

We will not use your personal information, customer reviews, photographs, or other personally identifiable content in advertisements, promotional materials, or marketing campaigns without obtaining appropriate consent when required.

We do not publish customer images or personal information for advertising purposes without permission.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions

  • Provide customer support

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

  • Request access to your information

  • Request correction of inaccurate information

  • Request deletion of eligible information

  • Object to certain processing activities

  • Withdraw consent where applicable

To exercise any privacy-related rights, please contact us using the information provided below.

Children's Privacy

Our services are intended only for adults or individuals using the website with the permission and supervision of a parent or legal guardian.

We do not knowingly collect personal information from children under the age of 16.

If we become aware that personal information from a child under 16 has been collected without appropriate parental or guardian consent, we will promptly take reasonable technical and administrative measures to delete such information and prevent further collection where feasible.

By using this website, you represent that:

  • You have reached the age of majority in your jurisdiction; or

  • You are using the website with the authorization and supervision of a parent or legal guardian.

Compliance With Applicable Laws

This Privacy Policy is intended to comply with applicable privacy and consumer protection laws that may apply to our operations and customers.

Nothing in this Privacy Policy is intended to limit any rights that may be available to consumers under applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will become effective upon publication on this page.

We encourage customers to review this page periodically to stay informed about how information is collected and protected.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Factory Address:West side of No. 36 Jinlong Road, Bailongqiao Town, Wucheng District, Jinhua City, Zhejiang Province First unit

International warehouse address：801 S 6th Ave, Suite 809 Mansfield, TX 76063

Email:service@auboway.com

Phone:(802) 473-0736

Hours:Monday–Friday,9AM–5PM CST