Return & Refund Policy

At Auboway, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process designed to be fair and transparent.

Return Window

We accept return requests within 30 calendar days from the date your order is delivered.

Items returned after the 30-day return period may not be eligible for a refund or exchange.

During major holiday seasons, such as the Christmas shopping period, we may extend the return window for eligible orders. Any temporary extension will be announced on our website when applicable.

Return Eligibility

To qualify for a return, the item must:

Be unused and in its original condition
Include all original tags and packaging
Be free from obvious signs of wear, washing, damage, or alteration
Be returned with all accessories and included materials

We reserve the right to refuse returns that do not meet these conditions.

Accepted Return Reasons

We accept returns for the following situations:

Changed Mind (Buyer's Remorse)

If you decide that you no longer want the item after receiving it, you may return it within 30 calendar days, provided the item meets the return eligibility requirements.

Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged during transit, or different from what you ordered, please contact us as soon as possible. We will review the issue and provide an appropriate solution, which may include a replacement, exchange, or refund.

Photos of the issue may be requested to help us process your claim more efficiently.

Return Shipping Costs

For Defective or Incorrect Products

If the returned item has a verified quality issue, manufacturing defect, shipping damage, or fulfillment error, Auboway will cover the return shipping cost.

In eligible cases, we may provide a prepaid return label or alternative return instructions.

For Non-Defective Returns

If the item is being returned for personal reasons, including a change of mind or ordering the wrong item, the customer is responsible for the return shipping cost.

No Restocking Fees

We do not charge any restocking fees, return handling fees, or return processing fees.

The approved refund amount will not be reduced by any restocking charge.

Non-Returnable Items

Because our products are intended for household use, certain items may not be eligible for return.

Returns will not be accepted for:

Items that have been used, washed, or altered after delivery
Items with stains, odors, pet hair, or visible signs of use
Products missing original packaging or tags
Products damaged due to misuse, improper care, or unauthorized modifications
Items returned outside the 30-calendar-day return period

How to Request a Return

To initiate a return, please follow these steps:

Step 1

Contact our customer support team by email and provide:

Order number
Full name
Reason for return
Photos of the product if there is a defect or damage

Step 2

Our team will review your request and provide return instructions within a reasonable timeframe.

Please do not send items back without receiving return authorization and instructions from our support team.

Step 3

Package the item securely and ship it to the approved return address provided by our team.

Return Address

801 S 6th Ave, Suite 809 Mansfield, TX 76063

Please contact us before sending any return to ensure the return can be properly processed.

Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, the refund will be issued to the original payment method.

Refund processing typically takes 3–5 business days after approval. Depending on your payment provider or financial institution, additional posting time may be required before the funds appear in your account.

Exchanges

If you receive a defective, damaged, or incorrect item, we may offer a replacement or exchange when inventory is available.

Exchange requests are subject to product availability at the time of processing.

Cancellations

Orders may be canceled before shipment. Once an order has entered the shipping process or has already been shipped, it can no longer be canceled and must follow the standard return procedure after delivery.